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Auto Master Assignment
Auto Master Company -Research Paper
Auto master is a company that deals with vehicles repair, and it is providing their customers with a variety of quality services. The company has a good customer relationship that makes the customers come back for more services from the various branches of the company spread worldwide. Auto Master uses service guarantee to their customers as a critical tool in helping the company gain more customers from different parts of the world. The company provides a variety of service from system and brakes repair to a computerized vehicle analysis to identify any possible faults from all the different car models brought to their garage (AutoMastersAU, 2011).
The fact that the company provides guaranteed quality services at fair prices to their customers puts the company at a competitive advantage over the others in the same line of work. The company has staff who knows the best products in the market and thus they can advise their customers on what their vehicles need to be the best. The team is also able to justify the price they charge the customers for the services by making them understand the importance of the services to their vehicles. The company’s staff always puts their customers above everything and thus they make sure that the customers are satisfied with the services they provide to them. The company knows the importance of the first impression once the customer visits the garage because it determines whether the customer is confident in getting quality services or not.
The company also carries out follow-ups to their customers to determine whether the services and products they provide to them have indeed met their expectation and served them well. The company has a platform where their customers can give their feedback and recommendations on the service they have received from the company. The feedback helps the company to improve the quality of services by rectifying their past mistakes as identified by customers. This develops a strong relationship between the company’s staff and their customers because they are faithful to each other...........GET A PLAGIARISM FREE COPY